HOP2HOPE – PRIVACY POLICY & TERMS OF USE
Effective Date: May 1st, 2026
PART 1: PRIVACY POLICY
1. Scope and Acceptance
This Privacy Policy applies to all users of Hop2Hope’s website, platforms, and services, including interactions through social media platforms such as Instagram, Facebook, YouTube, X, and messaging tools.
By accessing or using our services, you agree to the collection, use, and disclosure of information as described in this Policy.
2. About Us
Hop2Hope is a U.S.-based organization registered in Texas providing services globally.
3. Information We Collect
- Information You Provide
We may collect personal information that you voluntarily provide, including:
- Name
- Age
- Email address
- Phone number
- Messages, chat content, and any information shared during sessions or interactions
You acknowledge that information shared may include sensitive personal information, such as emotional, mental health, or personal struggles.
- Automatically Collected Information
We may collect:
- IP address
- Browser type
- Device information
- Usage data (pages visited, time spent, interactions)
- Cookies and similar tracking technologies
- Advertising and Third-Party Data Collection
We may use third-party platforms (such as Meta Platforms) to deliver targeted outreach campaigns.
These platforms may:
- Use cookies, pixels, or similar technologies
- Track engagement with our content
- Deliver content based on location (e.g., zip code), interests, or behavior
We do not control how third parties collect or use your data on their platforms. Please review their privacy policies for more information.
- How We Use Your InformationWe use your information to:
- Provide life coaching and support services
- Respond to messages and connect users and coaches
- Improve our services and outreach effectiveness
- Send updates or communications (you may opt out at any time)
- Comply with legal obligations
We do not sell, rent, or lease your personal information.
4. Cookies and Tracking
We use cookies to enhance your experience.
You may disable cookies in your browser settings; however, some site features may not function properly.
5. Data Sharing
We may share your information only:
- With trusted service providers (e.g., hosting, analytics tool)
- When required by law or legal process
- To protect the safety, rights, or property of individuals
All third parties are expected to maintain appropriate confidentiality and appropriate security standards.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information in compliance with applicable US, state, and local laws.”
However, no system can be guaranteed 100% secure.
7. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Comply with legal obligations
- Maintain records of interactions
8. Your Rights
You may request:
- Access to your personal data
- Correction of inaccurate data
- Deletion of your data (subject to legal requirements)
- To exercise these rights, contact us at: [contact@hop2hope.com]
9. Policy Pertaining to Minors
Our services are intended only for individuals aged 18 or older.
By using our services, you confirm that you are at least 18 years old.
If you are under 18, you must not use our services or submit any personal information.
We do not knowingly collect data from minors. If such data is identified, it will be deleted promptly.
10. Mandatory Reporting & Disclosure
While we maintain confidentiality, we may disclose information when required or permitted by law, including:
- Reporting of abuse, neglect, or exploitation.
- Situations involving credible threats harm to yourself or others
- Compliance with court orders, subpoenas, or legal obligations
11. International Data Transfers
By using our services, you consent to the transfer and processing of your information in the United States.
12. Data Breach Notification
In the event of a data breach, we will take reasonable steps to notify affected users as required by applicable law.
13. Updates to This Policy
We may update this Privacy Policy periodically. Continued use of our services constitutes acceptance of any updates.
PART 2: TERMS OF USE
1. Acceptance of Terms
By using Hop2Hope’s website, platforms, or services, you agree to these Terms.
2. Nature of Services
Hop2Hope provides faith-based encouragement, life coaching, and peer support.
- Our services are not therapy, counseling, or medical care
- No doctor-patient or therapist-client relationship is created
- Our coaches are not licensed mental health professionals unless explicitly stated
- We do not diagnose, treat, or cure any medical or mental health condition
3. No Crisis or Emergency Services
Hop2Hope is not a crisis response service.
- We do not guarantee immediate responses
- Messages and chats are not continuously monitored
If you are in crisis or experiencing thoughts of self-harm or harm to others:
- Call 911, or
- Contact the 988 Suicide & Crisis Lifeline Immediately
4. User Responsibility
You are responsible for:
- Your decisions and actions based on interactions with our platform
- Ensuring your use of services complies with local applicable laws/li>
5. Multi-Jurisdictional Services
Our coaches may be located in different states or jurisdictions.
By using our services, you acknowledge that:
- Services are provided remotely
- Laws regarding coaching or counseling may vary by location
6. Prohibited Use
You agree not to:
- Use the platform for unlawful purposes
- Harass or abuse coaches or users
- Submit false or misleading information
We reserve the right to suspend or terminate access for violations.
7. Intellectual Property
All content (logos, videos, materials) is protected by copyright and trademark laws.
You may use content for personal, non-commercial purposes only.
8. Limitation of Liability
To the fullest extent permitted by law:
- Services are provided ‘AS IS’
- We make no guarantees regarding outcomes
- We are not liable for decisions made based on interactions with our platforms
- We are not responsible for indirect, incidental, or consequential damages
9. Dispute Resolution and Arbitration
Any disputes will be resolved through binding arbitration in accordance with JAMS rules.
- Arbitration will take place in Houston, Texas
- Claims must be brought individually (no class actions)
10. Governing Law
These Terms are governed by the laws of the State of Texas.
11. Modifications
We may update these Terms at any time. Continued use constitutes acceptance.
